Service Inclusions
A breathtaking paradise awaits at Niseko, where champagne powder pistes create a mesmerising backdrop for sublime and white-gloved pampering. Here the thrill of the slope melds seamlessly with uncompromising luxury, as we elevate your dreams into truly transcendental bespoke experiences.
For those guests who enjoy the finer things in life, we offer a choice of exceptional properties with a choice of added extras to make your stay a truly luxurious and personalised experience. Experience the best of Niseko inside your luxury property and live like a local with our All Niseko Vouchers.
For 18 years, we have been providing sensational experiences to happy holiday makers from every corner of the globe. We call upon all of this experience in delivering to you our Signature Range – a collection of Niseko’s most celebrated resort homes and apartments. Expect to stay in privately owned homes, carefully managed to the highest standards, giving a true dreamy home away from home experience.
| Services | HakuLife Collection | Luxury Collection | Signature Collection |
|---|---|---|---|
| Gifts | |||
| HakuLife Welcome Experience? Dom Perignon on arrival, welcome hors d'ouvres, branded gifts, and much more... | ✔ | N/A | N/A |
| Welcome Basket | ✔ | ✔ | ✔ |
| Departure Gift | ✔ | ✔ | ✔ |
| All-Niseko Pass Vouchers? ¥20,000 per night in vouchers to spend with area partners. Winter Bookings only (December - March). Does not apply in conjunction with any special offer. | N/A | ✔ | N/A |
| Service Team | |||
| Dedicated Chalet Manager | ✔ | ✔ | N/A |
| Chalet Hosts/Butler Team | ✔ | $ | $ |
| Private Chef | ✔ | $ | $ |
| Concierge Desk | ✔ | ✔ | ✔ |
| F&B | |||
| Daily Fresh Breakfast | ✔ | N/A | N/A |
| Boxed Delivered Breakfast | N/A | ✔ | N/A |
| Daily Apres-Ski Hors D'ouvres | ✔ | N/A | N/A |
| In-House Private Chef Dinners on Demand (Selection of Menus) | ✔ | $ | $ |
| Access to Room Service Menu | ✔ | ✔ | Gondola Chalet Only |
| Open Bar? Free Flow Beer, Spirits, Milk, Juice, and Sodas. | ✔ | N/A | N/A |
| Housekeeping | |||
| Daily Housekeeping | ✔ | ✔ | N/A |
| Linen Changes on Demand? As standard linen will be changed every 3 days for HakuLife and Luxury Collection, and every 4 days for Signature Collection. | ✔ | ✔ | $ |
| Bed & Bath | |||
| Plush 675 GSM - Terrycloth Bathrobes and Towels | ✔ | N/A | N/A |
| 500 Threadcount Sateen Bedsheets | ✔ | N/A | N/A |
| Bathroom Amenities? (Toothbrush, Razor, Hairbrush, Shower Cap, Cotton Buds, Lotions) | ✔ | ✔ | ✔ |
| Pillow Menu | ✔ | ✔ | N/A |
| Extra Futon | ✔ | ✔ | $ |
| Baby Crib | ✔ | ✔ | $ |
| Transportation | |||
| Chauffeur Transportation? Anywhere within the Greater Niseko/Kutchan Area. | ✔ | $ | N/A |
| On Demand Shuttle Service? Only Hirafu Area. Within dedicated hours. Subject to Driver Availability. Winter Bookings only (December - March). | ✔ | ✔ | N/A |
| Ski Lift Shuttle Service? Applies to Hirafu and Niseko Village areas. Subject to Driver Availability. To the closest ski lift to your accommodation. Winter Bookings only (December - March). | ✔ | ✔ | ✔ |
| Local Arrival and Departure Collection Service? From Kutchan Train Station or Hirafu Welcome Centre on Check-In/Check-Out Days. | ✔ | ✔ | ✔ |
| Experiences | |||
| 1-Hour In Villa Yoga Experience? For min 5-night stay, Subject to availability. Can only choose one experience. | ✔ | ✔ | $ |
| 1-Hour Golf Session at GOLFZON Simulator? Includes free-flow beer for four guests. For min 5-night stay, Subject to availability. Can only choose one experience. | ✔ | ✔ | $ |
| Events | |||
| Special Catered Events? Catered Birthday Parties, Anniversary Dinners, Special Occasions. | $ | $ | $ |
| The H2Life Promise: We will guarantee that you have a sensational experience or we will provide 10% off your next booking with us. | |||
✔ = Included in accommodation price
$ = Additional Cost
**Please note that some services may be reduced or limited depending on the season or during times of low occupancy**