Service Inclusions
A breathtaking paradise awaits our discerning guests in Niseko, where champagne powder and stunning mountain views provide a mesmerizing backdrop for sublime, white-gloved pampering. Here, the thrill of the slope melds seamlessly with uncompromising luxury, as we take your dreams and elevate them into truly transcendental, bespoke experiences.
For guests who enjoy the finer things in life, our Luxury Collection offers a choice of exceptional properties and added extras to personalise your experience. With a personal chalet manager looking after your needs during your stay, Luxury Collection guests enjoy a stay in Niseko that is far beyond the ordinary.
For two decades, we have been providing sensational experiences to happy holiday makers from every corner of the globe. We call upon all of this experience in delivering to you our Signature Range – a collection of Niseko’s most celebrated resort homes and apartments. Enjoy a home-away-from-home experience all-year-round with us, and enjoy the H2 Life hospitality!
| Services | HakuLife Collection | Luxury Collection | Signature Collection |
|---|---|---|---|
| Welcome and Departure | |||
| HakuLife Welcome Experience? | ✔ | N/A | N/A |
| Luxury Collection Welcome Experience? | N/A | ✔ | N/A |
| Welcome Basket? | ✔ | ✔ | ✔ |
| Local Arrival and Departure Transfer Service? | ✔ | ✔ | ✔ |
| Departure Gift? | ✔ | ✔ | ✔ |
| In-House Service Team | |||
| Private Chef? | ✔ | $ | $ |
| Butler Team? | ✔ | $ | $ |
| Dedicated Chalet Manager? | ✔ | ✔ | N/A |
| Chalet Host Team? | ✔ | ✔ | ✔ |
| Specialist Concierge Team? | ✔ | ✔ | ✔ |
| Restaurant Booking Service? | ✔ | ✔ | ✔ |
| In-house Dining | |||
| Daily In-house Prepared Breakfast? | ✔ | N/A | N/A |
| Daily Apres-Ski Hors D'oeuvres? | ✔ | N/A | N/A |
| Private Chef Dinners (Selection of Menus)? | ✔ | N/A | N/A |
| Free Flow Bar? | ✔ | N/A | N/A |
| For A Comfortable Stay | |||
| Housekeeping? | ✔ | ✔ | ✔ |
| Daily Turndown Service | ✔ | $ | N/A |
| Washing machine and dryer | ✔ | ✔ | ✔ |
| Dry room for ski storage | ✔ | ✔ | ✔ |
| Amenities | |||
| Nespresso Machine? | ✔ | ✔ | ✔ |
| Bathroom amenities? | ✔ | ✔ | ✔ |
| Hair dryer | ✔ | ✔ | ✔ |
| Extra futon? | ✔ | ✔ | $ |
| Baby crib/cot? | ✔ | ✔ | $ |
| High chair? | ✔ | ✔ | ✔ |
| In Resort Transportation | |||
| On Demand Chauffeur Transportation? | ✔ | N/A | N/A |
| Ski Anywhere Anytime Service? | ✔ | N/A | N/A |
| Restaurant/Onsen Shuttle Service? | ✔ | ✔ | N/A |
| Ski Lift Shuttle Service? | ✔ | ✔ | ✔ |
| Local Arrival and Departure Transfer Service? | ✔ | ✔ | ✔ |
| Get Active and Rejuvenate | |||
| In-villa Private Onsen? | ✔ | N/A | N/A |
| HakuVillas Spa? | ✔ | N/A | N/A |
| State of the Art GOLFZON Simulator? | ✔ | $ | $ |
| Gym | ✔ | N/A | N/A |
| In-villa Ski Fit | $ | N/A | N/A |
| Entertainment | |||
| Karaoke | ✔ | N/A | N/A |
| Smart TV or Apple TV | ✔ | ✔ | ✔ |
| Netflix | ✔ | ✔ | ✔ |
| High speed wifi | ✔ | ✔ | ✔ |
| Xbox | ✔ | N/A | N/A |
| Shuffleboard? | ✔ | N/A | N/A |
| The H2Life Promise: We will guarantee that you have a sensational experience or we will provide 10% off your next booking with us. | |||
✔ = Included in accommodation price
$ = Additional Cost
**Please note that some services may be reduced or limited depending on the season or during times of low occupancy**